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CFTS (Customer Focused Technical Support) TAC, For IPG Product
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Apply Position : CFTS (Customer Focused Technical Support) TAC, For IPG Product |
Salary : RMB 500 - 1M |
JobRef : CN1 |
Date : 07 January 2012 |
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Minimum Language Requirements :
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Location : Beijing |
• BS/MS in EE/CS or similar field
• 3+ years of industry experience working in a Customer Support role. Experience in working in Network Operations Centers is a plus.
• Requires TCP/IP protocol knowledge, routing protocol experience and strong transferable skills in other networking disciplines.
• Strong analytical skills to debug and isolate problems
• Self starter, proactive and must be able to handle multiple tasks
• Passion for the Internet, the new technologies related to it, and the growth within are required. Must have strong communication and interpersonal skills
• JNCIA/JNCIS/JNCIP/JNCIE is a plus
• CCNP or CCIE is a plus
Characteristics:
This candidate should be an excellent communicator, well organized, able to multi-task and self-motivated. The candidate must easily be able to develop relationships with both customers and co-workers, manage resources effectively, and work well under pressure
Responsibilities:
• Work directly with customers and partners by supporting Juniper's Infrastructure products in the largest and most advanced IP networks in the world.
• Troubleshoot complex network issues and replicate customer issues and facilitating communication between customers, escalation and engineering staff.
• Apart from outstanding troubleshooting skills, job duties should also include writing white papers, or knowledge base articles on known issues and upcoming features, formulating solutions or workarounds to issues that do not have an immediate resolution.
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